A new device from automation and control solutions company Crestron may just be the first agnostic collaboration device that truly provides a reliable and good user experience.
It’s always great to see a new product that aligns perfectly with POMT‘s vision to make complex technologies simple, intuitive and easy to use.
Crestron’s Mercury, released at this year’s ISE 2017 conference in Amsterdam, is an elegant solution that distils the multiple functions needed in a conference room down to a single device. Many of our clients already have wireless presenters, touch panels and conference phones in their meeting rooms – but these are usually three separate devices. Mercury brings these technologies together (and more!) in a cost-effective, all-in-one form factor.
Additionally, in meeting rooms with video conferencing (VC) facilities, the phone is often a separate device as the audio and VC unit aren’t always integrated. This is typically the case with USB, or plug-and-play VC, where users can bring their laptop or tablet into the room and use their preferred conferencing applications.
Many of you will have experienced the frustration of walking into a USB conferencing room and connecting your laptop, only to find it takes time to download a driver or manually select the camera and microphone!
While Mercury isn’t the first device of its kind that POMT has played with and deployed to tackle the challenges of audio/telephony/USB VC integration, it’s the first that has really nailed it.
Where Mercury excels isn’t just in its ability to combine all of these features into one, unified device, it’s the attention that Crestron has given to the typical user experience, the device’s reliability and enterprise IT environment support. To date, getting these three factors right has been the biggest challenge for POMT when we are working on a solution that blends consumer and commercial or enterprise devices.
Now, I mentioned ‘and more!’ when I described the main features of the Mercury device. Additional features such as calendar integration, Bluetooth telephony, occupancy sensing and beacon based proximity detection are a bonus, and will appeal to organisations looking to tap into advanced functionality while minimising hardware, streamlining their environments and providing their users with an even better experience.
So, credit to Crestron and its development team for taking the time to respond to feedback from its partners and end users, understand the clients’ pain points, and design a product that’s in line with our mantra of a consistent and intuitive user experience!